Overview and details of the sessions of this conference. Please select a date or room to show only sessions at that day or location. Please select a single session for detailed view (with abstracts and downloads if available).
P3C: Developing and Training Staff (continued)
Panel: Building a culture of distributed access in shared digital repository services
1Colorado Alliance of Research Libraries; 2LYRASIS; 3University of Oregon Libraries
Partnerships for shared repositories offer the promise of repository services at a decreased cost due to shared infrastructure and staff. In practice, reduced costs for shared repositories often require tradeoffs in security or access for the shared system.
Staff working in a shared system may be geographically distributed or may work for different institutions with different priorities and reporting lines. Effective use of shared services requires thoughtful communication and tools that help maintain consistency and prevent conflicts when multiple people work in the same system.
In this panel, shared repository service managers for multisite Islandora installations and a Hydra partnership will discuss methods for distributing system access and communicating with staff who work at our parent organizations, partner institutions, and third-party vendors. Each panelist will discuss the methods used so that distributed staff can have the level of access necessary to use the repository’s unique functions, while also ensuring that widely distributed system access doesn’t result in data loss or system failures.
Panel: Evolve: From Project Manager to Service Manager
1Northwestern University, United States of America; 2Penn State; 3Stanford University; 4University of Connecticut
As institutions develop and implement increasingly complex and mature repository systems and tools for managing and delivering digital content, they have the need for dedicated staff to ensure these systems and tools satisfy the research and teaching demands of their various communities. These staff also must manage the challenge of moving a system or application from a development project to a formal production service, with sufficient operational coverage and capacity to scale, while balancing ongoing development and enhancement needs, as well as user support. We refer to this emerging, dynamic area as digital library service management.
This session seeks to expand and broaden the conversation around service management to the wider repository community. The panelists will define the role of digital library service manager at their respective institutions, discuss the overlap with previously established roles like that of the project manager and address the challenges and solutions in training staff. Panelists will also offer ideas and questions about the future evolution of service management.